Legal

Refund Policy

Our policy on subscription cancellations, billing disputes, and refunds.

Last updated:[DATE PLACEHOLDER — founder to update before launch]
⚠ Founder action required: Replace all [PLACEHOLDER] sections below with your final refund terms. Ensure these are consistent with your payment processor's (e.g. Stripe's) refund capabilities and your pricing model.

1. Subscription Billing

[PLACEHOLDER — describe your billing cycle (e.g., monthly or annual), when charges are applied, and how users are notified before renewal.]

2. Free Trial

[PLACEHOLDER — describe any free trial period, when billing begins, and whether a credit card is required upfront. If no free trial is offered, remove this section.]

3. Cancellation

You may cancel your subscription at any time from your account dashboard or by contacting [email protected].

[PLACEHOLDER — describe what happens after cancellation: when access ends (end of billing period vs. immediately), what happens to data, and any minimum commitment periods.]

4. Refunds for Subscription Fees

[PLACEHOLDER — your refund policy for subscription payments. Common approaches:

  • No refunds — "All subscription fees are non-refundable. Cancelling your account stops future charges but does not entitle you to a refund for the current billing period."
  • Pro-rata refunds — "If you cancel within X days of renewal, we will issue a pro-rata refund for the unused portion of the billing period."
  • Money-back guarantee — "New customers who cancel within 14 days of first subscribing are eligible for a full refund."

Choose the approach that fits your business model and remove the others before launch.]

5. Usage-Based / Overage Charges

[PLACEHOLDER — if you charge for API calls, impressions, or data beyond plan limits, describe whether these charges are refundable and under what circumstances. If usage-based billing does not apply, remove this section.]

6. Billing Errors and Disputes

If you believe you have been charged in error, contact us at [email protected] within [PLACEHOLDER — e.g., 30] days of the charge. We will investigate and, if we confirm an error, issue a correction or credit.

7. Service Outages and SLA Credits

[PLACEHOLDER — if you commit to an SLA (e.g., 99.9% uptime), describe whether downtime entitles customers to service credits and how those credits are calculated and applied. Reference your Terms of Service SLA section if applicable.]

8. Contact

For all billing and refund enquiries:

Email: [email protected]

[PLACEHOLDER — response time commitment, e.g., "We respond within 2 business days."]